Endura Flap® Lifetime Warranty

Endura Flap products have a lifetime warranty against defects in materials and workmanship under standard regular use. Endura Flap® Pet Doors Are 100% Designed, Engineered, and Manufactured in the USA. They are handmade for quality work in San Luis Obispo, California. 

We will replace any defective parts at no cost to you. Defective parts may include incorrectly sized flaps, bent or dented frames, or improperly fitted parts.

Customers living outside of the continental United States are responsible for shipping costs as well as duties and taxes (if applicable) for any replacement parts or services covered under the warranty policy regardless of the replacement part or service’s original cost.  

Patio Pet Doors Come with a 15-Year Warranty

The pet door (flap) component part of this product is manufactured by a third party manufacturer, Endura Flap, and is therefore specifically excluded from this warranty. Customer is notified that Endura Flap offers an independent 15-year warranty as separately detailed.  Instructions for making claims under the Endura Flap warranty is provided below. This limited warranty applies only to the repair or replacement services described below, is exclusive and in lieu of all other warranties or remedies.

Instructions to Make Claim Under Limited Warranty

Pet Door Products Limited Warranty on Glass Components

• To make a claim under the PDP Limited Warranty (for example, due to glass problems such as manufacturer material scratches, material blemishes, and other material defects), Customer must send an email to [email protected] with pictures showing the problem including a written explanation of the problem.  Customer must include Customer’s name, job address, evidence of purchase, and phone number.  If the problem is covered by the PDP limited warranty described above, PDP will endeavor to perform the required warranty work within four (4) weeks of receipt of the claim.  PDP RESERVES THE RIGHT TO INSPECT ANY AND ALL PRODUCTS BEFORE HONORING ANY CLAIM.

 Endura Flap Limited Warranty for Flap Components

• As stated above, PDP does not warrant the pet door component part.  To make a claim under the Endura Flap limited warranty (with respect to pet door problems), Customer must send an email to [email protected] with pictures showing the faulty flap including a written explanation of the problem.  Customer must include Customer’s name, job address, evidence of purchase, and phone number.  If the problem is covered by the Endura Flap limited warranty, Endura Flap will mail the damaged component part to the Customer directly.  However, please be aware that labor is not covered under the Endura Flap limited warranty.  (Instead, the replacement parts are designed to be replaced by the Customer, and Endura Flap provides online video instruction to replace the faulty parts.)   Finally, please be aware that if your pet has chewed up a portion of the flap, it will not be covered by either PDP or Endura Flap.  However, replacement parts can be ordered in such event from Enduraflap.com

Contact Pet Door Products today at 1-801-973-8000 for a Free Sliding Glass Pet Door Estimate or with further questions on our warranty.

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